Purchased a six automobiles from you
Joel, once again you have given us 100% PLUS back up support, when it was needed most. Last week while our daughter was out of town (Albany, NY), her 1995 Golf experienced a breakdown on the New York Thruway. We called you for advice on the matter, relying on your expert knowledge of Volkswagens. You provided us with the information, which not only made a bad situation tollerable, b ut also saved her hundreds of dollars. I am writing this letter to let you know how much we appreciate your unquestionable support, and in a small way to say thank you.
We purchased a total of six automobiles from you over the past few years, and plan on continuing to utilize your dealership int he future. In my 35+ years of purchasing automobiles you are the only person I have continually returned to for my transportation needs and service. I think nothing of driving from Rochester to Waterloo to have my vehicle serviced by you and your techicians, because I know the job will be done rig ht and that you stand behind your vehicles and workmanship.
When I think of my past dealings with Honesty, Fairness, Dependability, Helpfulness are some of the words that come to mind quickly. You have always put the customer first. It would be a much better world if there were more people like you in the automotive business.
I could go on about the many helpful and cost savings things you have done for us over the past years, but the purpose of this letter is to say just once again, THANK YOU.
My family and I look forward to dealing with you in the future.
Sincerely a very satisfied customer,
p v s